SMS Terms & Conditions
EFFECTIVE DATE: January 1, 2015
LAST UPDATED DATE: January 1, 2025
Introduction:
Please carefully review the following terms and conditions. By checking the box to sign up for one or more text messaging programs, you expressly consent to receive non-marketing and marketing text messages from The Duct Guys, Inc. (“Duct Guys”) and others texting on its behalf, including text messages made with an autodialer, at the telephone number(s) that you provide. You may opt-out of these communications at any time. Consent to receive marketing text messages is not required to purchase any goods or services.
You also accept and agree to be bound by these SMS Terms and Conditions, the Website Terms of Use, our Privacy Policy, and any other applicable terms and agreements related to your use of The Duct Guys services.
Program Description:
The Duct Guys, its independently owned and operated franchisees, and its service providers may use an automatic telephone dialing system (“autodialer”) to deliver The Duct Guys text messages to you. The Duct Guys text messages are intended to provide you with information about upcoming service appointments and The Duct Guys goods and services (e.g., The Duct Guys-sponsored events, coupons, promotions, product launches, sweepstakes, and contests).
Message Frequency:
The number of The Duct Guys text messages that you receive will vary depending on how many of The Duct Guys text messaging programs for which you sign up to receive messages. You will receive a maximum of five (5) marketing related messages per month. The frequency of non-marketing messages will vary as such messages will be directly related to a scheduled or recently completed service call.
Cost:
Message and data rates may apply to each text message sent or received in connection with The Duct Guys text messages, as provided in your mobile telephone service rate plan (please contact your mobile telephone carrier for pricing plans), in addition to any applicable roaming charges. The Duct Guys does not impose a separate fee for sending The Duct Guys text messages.
Supported Carriers:
Supported carriers may change from time to time, but currently include AT&T, T-Mobile, Verizon Wireless, Sprint, Nextel, Boost, Alltel, US Cellular, and Cellular One, among others.
How to Opt-In:
To opt-in to receive text messages from a The Duct Guys text messaging program, please contact us at (866) 712-1122; select the appropriate option when scheduling services at www.theductguys.us; or follow other such instructions provided by the The Duct Guys.
How to Opt-Out:
To stop receiving text messages from a specific The Duct Guys text messaging program, text STOP to the ten digit number for the text messaging program from which you no longer wish to receive message (i.e., the ten digit number from which its text messages are being sent). You will then receive confirmation of your opt-out of that text messaging program.
Your Mobile Telephone Number:
You represent that you are the account holder for the mobile telephone number(s) that you provide. You are responsible for notifying The Duct Guys immediately if you change your mobile telephone number. You agree to indemnify The Duct Guys in full for all claims, expenses, and damages related to or caused in whole or in part by your failure to notify The Duct Guys if you change your telephone number, including, but not limited to, all claims, expenses, and damages related to or arising under the Telephone Consumer Protection Act.
Access or Delivery to Mobile Network is Not Guaranteed:
Delivery of information and content to a mobile device may fail due to a variety of circumstances or conditions. You understand and acknowledge that network services, including but not limited to mobile network services, are outside of The Duct Guys control, and The Duct Guys is not responsible or liable for issues arising from them.
Support/Help:
To request more information, text HELP to the ten digit short code for the text messaging program about which you have questions (i.e., the ten digit number from which its text messages are being sent). You may also receive help by contacting us at 1-(866) 712-1122 or submitting a “contact us” form at www.theductguys.us.
Eligibility:
To receive The Duct Guys text messages, you must be a resident of the United States and 18 years of age or older. Duct Guys reserves the right to require you to prove that you are at least 18 years of age.
Changes to Terms and Conditions:
The Duct Guys may revise, modify, or amend these SMS Terms and Conditions at any time. Any such revision, modification, or amendment shall take effect when it is posted to www.theductguys.us. You agree to review these SMS Terms and Conditions periodically to ensure that you are aware of any changes. Your continued consent to receive The Duct Guys text messages will indicate your acceptance of those changes.
Termination of Text Messaging:
The Duct Guys may suspend or terminate your receipt of The Duct Guys text messages if The Duct Guys believes you are in breach of these SMS Terms and Conditions. Your receipt of The Duct Guys text messages is also subject to termination in the event that your mobile telephone service terminates or lapses. The Duct Guys reserves the right to modify or discontinue, temporarily or permanently, all or any part of The Duct Guys text messages, with or without notice.
SMS Terms and Conditions:
Information obtained as part of the SMS consent process will not be shared with third parties.
Types of SMS Communications:
If you have consented to receive text messages from The Duct Guys , you may receive text messages related to internal communication with employees regarding their schedules, appointments, and any work-related issues. External communications with our clients may include updates on appointments, services, installations, and troubleshooting.
Standard SMS Messaging Disclosures:
Message and data rates may apply.
You can opt-out at any time by texting “STOP.” For assistance, text “HELP” or visit www.theductguys.us.